RGK Help provides customer support and handles subscriber queries related to subscription apps and content services.
RGK Help operators utilize the RGK Engine platform to monitor and resolve subscriber queries. Once a subscriber initiates a call, he goes through an IVR message, that identifies his issue.
When a conversation starts, the RGK Help operator already has analyzed all subscription and issue details and is ready to address and resolve these. Thanks to integrated functions of subscriber refund and phone number blacklist, operators are able to promptly react, including issues regarding fraudulant traffic.